Refund Policy

This Refund Policy explains when and how you can request a refund for Jarvis source access. Together with our Terms of Service, it forms part of the agreement between you and us.

• Refunds are processed in the original payment currency and method where possible.
• Eligibility is reviewed in good faith against the criteria below.
• Refund requests are not approved automatically — each request is reviewed individually.

Source access is delivered instantly after purchase, which makes it different from a typical refundable product.

• Your account immediately unlocks paid source code, installers, tutorials, release notes, and setup material.
• These materials can be copied, downloaded, and inspected right away.
• Because access is delivered instantly and cannot be fully returned, purchases are final unless an exceptional case applies.
• A source-access purchase is not a subscription. There are no recurring charges and no monthly plan to cancel.

Please review the public product material before buying source access.

• Review the feature catalog to understand the assistant capabilities.
• Read the documentation to confirm setup flow and requirements.
• Review the features page to understand supported modes and limitations.
• Check provider requirements, API key costs, operating system support, and local setup needs.
• Contact support before purchase if you are unsure whether Jarvis fits your use case.

We do not provide refunds for the following situations:

• Change of mind after the source has been downloaded or inspected.
• Lack of time, technical capability, or setup preference.
• Unsupported custom modifications or forks made on top of the source.
• Third-party provider pricing — AI APIs, hosting, or storage you connect.
• Failure to review public product information before purchase.
• Accounts terminated for violations of our Terms of Service.

We will review clear billing or access issues fairly and manually. Refunds are typically approved for:

• A duplicate charge for the same account and plan.
• A payment taken in error where paid access was not delivered.
• A verified fraudulent transaction reported promptly by the cardholder.
• A product access issue we cannot resolve after reasonable troubleshooting.
• A material misrepresentation in our public product description (rare, but covered).

Submitting a refund request is straightforward — we aim to respond quickly.

• Contact support from the email used for purchase.
• Include the transaction ID, purchase date, plan name, and a short explanation of the issue.
• Attach screenshots of receipts or payment records — they help us resolve billing questions faster.
• We acknowledge requests within 24 business hours.
• A decision is communicated within 2 to 3 business days.
• Requests should be made as soon as you notice the issue — delayed requests are harder to verify.

When a refund is approved, here is what happens next:

• It is returned to the original payment method where possible.
• Processing time depends on the payment provider and your bank.
• Refunded purchases lose access to paid dashboard areas, source downloads, installers, updates, and support tied to that purchase.
• License obligations regarding non-redistribution remain in effect for any source code already accessed.

Once approved, refund timelines depend on your payment method.

• Credit and debit cards — 5 to 10 business days, depending on your bank.
• UPI and net banking — 3 to 7 business days.
• Wallets and digital payment apps — 1 to 3 business days.
• International wire transfers — up to 14 business days.

Please contact support before opening a payment dispute — we can almost always resolve issues directly and faster.

• Chargebacks may temporarily suspend dashboard access while the payment processor reviews the case.
• Suspended access includes downloads, updates, and support resources tied to the purchase.
• If a chargeback is reversed in our favor, related access may be restored once outstanding amounts are settled.
• Repeated unjustified chargebacks may result in permanent termination of the account.

Our refund policy is built on good faith. Patterns of abuse — repeated refund requests across new accounts, refund requests after extensive download and inspection, or coordinated chargebacks — may result in declined requests and account restrictions.

We may update this Refund Policy as our products evolve. Changes apply prospectively only — purchases made before an update remain governed by the policy in effect at the time of purchase. Material changes are communicated at least 30 days in advance.

Questions or refund requests? Reach our team:

• Through the support channel in your dashboard for fastest response.
• Through the email address listed in your purchase receipt.
• Response time — within 24 to 48 business hours.